Interactive Product Browsing and Configuration using Remote Augmented Reality Sales Services
Identifieur interne : 001567 ( Main/Exploration ); précédent : 001566; suivant : 001568Interactive Product Browsing and Configuration using Remote Augmented Reality Sales Services
Auteurs : Ross Brown [Australie] ; Hye-Young Paik [Australie] ; Alistair Barros [Australie]Source :
- Lecture Notes in Computer Science [ 0302-9743 ]
Abstract
Abstract: Real-time remote sales assistance is an underdeveloped component of online sales services. Solutions involving web page text chat, telephony and video support prove problematic when seeking to remotely guide customers in their sales processes, especially with configurations of physically complex artefacts. Recently, there has been great interest in the application of virtual worlds and augmented reality to create synthetic environments for remote sales of physical artefacts. However, there is a lack of analysis and development of appropriate software services to support these processes. We extend our previous work with the detailed design of configuration context services to support the management of an interactive sales session using augmented reality. We detail the context and configuration services required, presenting a novel data service streaming configuration information to the vendor for business analytics. We expect that a fully implemented configuration management service, based on our design, will improve the remote sales experience for both customers and vendors alike via analysis of the streamed information.
Url:
DOI: 10.1007/978-3-642-37804-1_24
Affiliations:
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Solutions involving web page text chat, telephony and video support prove problematic when seeking to remotely guide customers in their sales processes, especially with configurations of physically complex artefacts. Recently, there has been great interest in the application of virtual worlds and augmented reality to create synthetic environments for remote sales of physical artefacts. However, there is a lack of analysis and development of appropriate software services to support these processes. We extend our previous work with the detailed design of configuration context services to support the management of an interactive sales session using augmented reality. We detail the context and configuration services required, presenting a novel data service streaming configuration information to the vendor for business analytics. We expect that a fully implemented configuration management service, based on our design, will improve the remote sales experience for both customers and vendors alike via analysis of the streamed information.</div></front></TEI><affiliations><list><country><li>Australie</li></country></list><tree><country name="Australie"><noRegion><name sortKey="Brown, Ross" sort="Brown, Ross" uniqKey="Brown R" first="Ross" last="Brown">Ross Brown</name></noRegion><name sortKey="Barros, Alistair" sort="Barros, Alistair" uniqKey="Barros A" first="Alistair" last="Barros">Alistair Barros</name><name sortKey="Barros, Alistair" sort="Barros, Alistair" uniqKey="Barros A" first="Alistair" last="Barros">Alistair Barros</name><name sortKey="Brown, Ross" sort="Brown, Ross" uniqKey="Brown R" first="Ross" last="Brown">Ross Brown</name><name sortKey="Paik, Hye Young" sort="Paik, Hye Young" uniqKey="Paik H" first="Hye-Young" last="Paik">Hye-Young Paik</name><name sortKey="Paik, Hye Young" sort="Paik, Hye Young" uniqKey="Paik H" first="Hye-Young" last="Paik">Hye-Young Paik</name></country></tree></affiliations></record>Pour manipuler ce document sous Unix (Dilib)
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